FAQS

HOW DO I ORDER?

Head on over to our order form, where you'll find full details on ordering.

I DON’T SEE THE PRODUCT I’M LOOKING FOR, CAN I MAKE A SPECIAL ORDER?

Yes!  While we have listed only popular items in the store, we do have access to the full catalog for most of our vendors.  If you would like an item not listed on the order form, just fill out the special order section on the bottom of the order form.  Vendor catalogs are linked on our Vendors page and listed on the order form as well.   In most cases the cost for a special order item will be the catalog price with no additional shipping cost.  Lakeview seed bags have a $5 shipping surcharge above catalog price.

CAN I MAKE A SUGGESTION FOR A PRODUCT OR VENDOR TO ADD NEXT YEAR?

Definitely.  We’d love your suggestions - just use the contact form or send us an email to tell us what you think we should carry next year.

WHAT IF THERE'S A MISTAKE IN MY ORDER?

We know that you are placing your trust in us to get you critical supplies and we will do our absolute best to make that process 100% accurate!  We have set up our ordering system so that the order you fill out on the form will be passed directly to the vendor with no human error in between.  However, it's possible that a vendor,  staff person, or a fellow farmer picking up might make a mistake.  If the unfortunate happens, we will offer refund or replacement using the same process as backordered items, described below.

WHAT IF SOME OF MY ITEMS ARE BACKORDERED?

Last year, while 93% of items went out as planned, about 7% of items were unexpectedly backordered due to supply chain issues related to Covid-19.  We expect to face similar difficulties this year.  We've taken the following steps:

  • We've scheduled a single staffed backorder day, April 16th, for significant vendors and/or large items that would be very costly to ship direct to farms.

  • We will help folks coordinate shared pickups of backordered items, to make the trip worthwhile.  If you’d like to opt in to this service, select that option on your order form.

  • Items that are not available by the backorder date, or that are more cost-effective to ship directly to your farm, will be refunded promptly and you will be asked to work directly with the vendor if you still wish to receive that item.  Thank you for understanding that this is necessary for this low-cost program to work.

  • We will email notice of backordered items as soon as possible, in advance if we can, or within 3 days of pickup weekend, and let you know which items would be available at the April 16th pickup.  You can decide at that point to keep those backordered items or have them refunded.

  • We encourage you to use good judgement in ordering through the bulk order.  If there are items that would be devastating if arrived late, you are welcome to contact the vendor directly to check availability, OR, simply order that item directly from the vendor now! 

I CAN’T MAKE IT ON THE PICKUP WEEKEND.  CAN I PICK UP ANOTHER TIME INSTEAD?

Our distribution site hosts are busy farmers too, and we ask for your courtesy in picking up your order in the pickup window. If you are away that weekend, and can’t schedule a friend or coworker to pick up for you, we will charge a $10 special pickup time fee that’ll go directly to the site hosts as a tip for making themselves available.

WILL I NEED TO LOAD MY OWN SUPPLIES?

Your order will be pre-assembled by pickup staff.  We will have a skidsteer or pallet loader operator on site on both pickup days, who can load pallets into a truck, van, or trailer.  If you have a small order or are coming with a vehicle that can’t accommodate a pallet, you will need to manually load your order.

CAN I GET MY ORDER SHIPPED TO MY FARM INSTEAD?

In most cases, no.  There are additional shipping charges for extra drop sites.  However, if you are looking to make full pallet purchases and are willing to pay a shipping surcharge, contact us to inquire.

WILL YOU HAVE MORE PRODUCTS/VENDORS/DISTRIBUTION SITES AVAILABLE IN THE FUTURE?

We sure hope so!   We are in our early stages.  We hope to prove feasibility, learn the ropes and grow to be your #1 source of farm supplies!

WHY IS THERE AN ORDER MINIMUM?

Simply put, we have limited capacity, and we would have difficulty meeting order minimums if we have a high volume of very small orders.  If no one purchased more than $500 from the bulk order program, the program would not be feasible.  We encourage you to consider us your first source of supplies and work with us to make the program better serve your needs year by year.  We have had folks successfully combine their orders to meet order minimums in the past; however we'd ask you to designate a single person responsible for pickup and communications.

CAN I PAY BY PAPER CHECK?

We strongly prefer digital payments, and have set up our payment system so that you can pay by online bank transfer with no fee to you or the program (We also accept credit cards with a 3.5% credit card fee). This is important to keep our administrative costs as low as possible.  Online bank transfer is convenient and secure.  If this system truly does not work for you, send us an email and we’ll make another arrangement.