FAQS

HOW DO I ORDER?

Head on over to our order form, where you'll find full details on ordering.

I DON’T SEE THE PRODUCT I’M LOOKING FOR, CAN I MAKE A SPECIAL ORDER?

Yes!  While we have listed only popular items in the store, we do have access to the full catalog for all of our vendors.  If you would like an item not listed on the order form, just fill out the special order section on the bottom of the order form.  Vendor catalogs are linked on our Vendors page and listed on the order form as well.   In most cases the cost for a special order item will be the catalog price with no additional shipping cost.  Lakeview seed bags have a $5 shipping surcharge above catalog price.

CAN I MAKE A SUGGESTION FOR A PRODUCT OR VENDOR TO ADD NEXT YEAR?

Definitely.  We’d love your suggestions - just use the contact form or send us an email to tell us what you think we should carry next year.

WILL I GET EXACTLY WHAT I ORDER?

We know that you are placing your trust in us to get you critical supplies and we will do our absolute best to make that process 100% accurate!  We have set up our ordering system so that the order you fill out on the form will be passed directly to the vendor with no human error in between.  However, there are some potential changes you might expect:

  • A vendor might have shortages or changes, as they might if you were ordering directly from the vendor.  If so, we will notify you of any changes.

  • COVID-related challenges might cause unexpected changes or shortages in the supply chain, as they might if you were ordering directly from the vendor.  If so, we will notify you of any changes.

  • A staff person sorting orders or a fellow farmer picking up might make a mistake.  We will do our best to plan against this possibility, but if the unfortunate happens, we will refund you for any portion of your order not received.

I CAN’T MAKE IT ON MARCH 6TH OR 7TH.  CAN I PICK UP ANOTHER TIME INSTEAD?

Our distribution site hosts are busy farmers too, and we ask for your courtesy in picking up your order in the pickup window. If you are away that weekend, and can’t schedule a friend or coworker to pick up for you, we will charge a $10 special pickup time fee that’ll go directly to the site hosts as a tip for making themselves available.

WILL I NEED TO LOAD MY OWN SUPPLIES?

Your order will be pre-assembled by pickup staff.  We will have a skidsteer or pallet loader operator on site on both pickup days, who can load pallets into a truck, van, or trailer.  If you have a small order or are coming with a vehicle that can’t accommodate a pallet, you will need to manually load your order.

CAN I GET MY ORDER SHIPPED TO MY FARM INSTEAD?

In most cases, no.  There are additional shipping charges for extra drop sites.  However, if you are looking to make full pallet purchases and are willing to pay a shipping surcharge, contact us to inquire.

WILL YOU HAVE MORE PRODUCTS/VENDORS/DISTRIBUTION SITES AVAILABLE IN THE FUTURE?

We sure hope so!  2021 is our pilot year, with limited sites and vendors.  We hope to prove feasibility, learn the ropes and grow to be your #1 source of farm supplies!

WHY IS THERE AN ORDER MINIMUM?

Simply put, we have limited capacity, especially in this first year, and would have difficulty organizing and meeting order minimums if we have a high volume of very small orders.  If no one purchased more than $400 from the bulk order program, the program would not be feasible.  We encourage you to consider us your first source of supplies and work with us to make the program better serve your needs year by year.  If the order minimum is a significant hardship for you, we encourage you to contact us.

CAN I PAY BY PAPER CHECK?

We strongly prefer digital payments, and have set up our payment system so that you can pay by online bank transfer with no fee to you or the program (We also accept credit cards with a 3.5% credit card fee). This is important to keep our administrative costs as low as possible.  Online bank transfer is convenient and secure.  If this system truly does not work for you, send us an email and we’ll make another arrangement.