HOW DO I ORDER?
Head on over to our order form, where you'll find full details on ordering.
I DON’T SEE THE PRODUCT I’M LOOKING FOR, CAN I MAKE A SPECIAL ORDER?
Yes! While we have listed only popular items in the store, we do have access to the full catalog for most of our vendors. If you would like an item not listed on the order form, just fill out the special order section on the bottom of the order form. Vendor catalogs are linked on our Vendors page and listed on the order form as well. In most cases the cost for a special order item will be the catalog price with no additional shipping cost. Lakeview seed bags have a $5 shipping surcharge above catalog price.
CAN I MAKE A SUGGESTION FOR A PRODUCT OR VENDOR TO ADD NEXT YEAR?
Definitely. We’d love your suggestions - just use the contact form or send us an email to tell us what you think we should carry next year.
WHAT IF THERE'S A MISTAKE IN MY ORDER?
We know that you are placing your trust in us to get you critical supplies and we will do our absolute best to make that process 100% accurate! We have set up our ordering system so that the order you fill out on the form will be passed directly to the vendor with no human error in between. However, it's possible that a vendor, staff person, or a fellow farmer picking up might make a mistake. If the unfortunate happens, we will offer refund or replacement using the same process as backordered items, described below.
WHAT IF SOME OF MY ITEMS ARE BACKORDERED?
In a post-pandemic world, supply chain issues and unexpectedly backordered items are part of the process. In past years, between 3 and 7% of items were backordered, most of which were made available at an additional "Backorder Day" pickup in April.
This year our vendors tell us they are in good shape, and we are cautiously optimistic that all our big, bulky, expensive-to-ship items like potting soil and wood stakes will arrive as planned. If there is no critical mass of bulky items backordered, we will NOT host a backorder day, and will promptly refund any missing items for you to reorder directly from vendors if you wish.
As always, we encourage you to use good judgment in ordering through the bulk order. If there are items that would be devastating if they arrived late, you may contact the vendor to check availability, OR, simply order that item directly from the vendor now.
I CAN’T MAKE IT ON THE PICKUP WEEKEND. CAN I PICK UP ANOTHER TIME INSTEAD?
Our distribution site hosts are busy farmers too, and we ask for your courtesy in picking up your order in the pickup window. If you are away that weekend, and can’t schedule a friend or coworker to pick up for you, we will charge a $15 special pickup time fee that’ll go directly to the site hosts as a tip for making themselves available.
WILL I NEED TO LOAD MY OWN SUPPLIES?
Your order will be pre-assembled by pickup staff. We will have a skidsteer or pallet loader operator on site on both pickup days, who can load pallets into a truck, van, or trailer. If you have a small order or are coming with a vehicle that can’t accommodate a pallet, you will need to manually load your order.
CAN I GET MY ORDER SHIPPED TO MY FARM INSTEAD?
In most cases, no. There are additional shipping charges for extra drop sites. However, if you are looking to make full pallet purchases, contact us to inquire.
WILL YOU HAVE MORE PRODUCTS/VENDORS/DISTRIBUTION SITES AVAILABLE IN THE FUTURE?
We sure hope so! We are in our early stages. We hope to prove feasibility, learn the ropes and grow to be your #1 source of farm supplies!
WHY IS THERE AN ORDER MINIMUM?
Simply put, we have limited capacity, and we would have difficulty meeting order minimums if we have a high volume of very small orders. If no one purchased more than $500 from the bulk order program, the program would not be feasible. We encourage you to consider us your first source of supplies and work with us to make the program better serve your needs year by year. We have had folks successfully combine their orders to meet order minimums in the past; however we'd ask you to designate a single person responsible for pickup and communications.
CAN I PAY BY PAPER CHECK?
We strongly prefer digital payments, and have set up our payment system so that you can pay by online bank transfer with no fee to you or the program (We also accept credit cards with a 3.5% credit card fee). This is important to keep our administrative costs as low as possible. Online bank transfer is convenient and secure. If this system truly does not work for you, send us an email and we’ll make another arrangement.